Ken Nichols
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Can I replace the faceplate covers on the headset?
Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.
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Can I remove the headphones on the headset?
Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for...
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Vivid Vision logo is blurry when I put on the headset
Adjust the headset until the logo is clear and then secure the straps.
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The Vivid Vision logo is double while viewing in the headset
Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.
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Launcher: How do I delete/ change a patient's info?
Sign in to your account at www.seevividly.com or www.seevividly.com/manage_patients. There you may update/change the patient list.
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Launcher: I put the wrong diagnosis in (amblyopia / strabismus) when I created the patient, will this affect the program?
No. This question will not effect the game play.
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Launcher: How do I archive a patient?
To archive a patient and remove the patient from the active patient list, click on the patient’s name to highlight it and click the Archive Patient button.
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Launcher: How do I reactivate a patient?
To activate an archived patient, find the patient’s name or user ID within the Archived patient tab. To search within this list, type a patient’s name or user ID into the textbox below the tabs. Se...
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Launcher: When should the recenter camera be chosen?
After the patient puts on the headset and is sitting in neutral position. Recenter the camera when the patient changes to a different posture, e.g. standing/turned in a different direction/standin...
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Launcher: I applied the patch fix to the clinical Vivid Vision, the system is working why do I still see an alert?
This is a general alert for all providers located in the launcher. If the clinical system performs properly after the patch fix has been applied, disregard the error message. Look for an expiration...