Ken Nichols
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The computer will not power on
1. Verify that both ends of the power cable or securely connected to both the wall socket / power strip and the back of the system. 2. If there is a power switch on the back of the system make sure...
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HTC Vive: No longer seeing virtual hands
1. Verify that the controllers are turned on and charged. Below are the various states that the controllers can be in when turned on. You want to make sure that the LED indicator is "Green" while u...
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Is there a suggested protocol to follow?
Please contact one of our clinical team representatives for more information by submitting a support ticket here.
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Receive "Thread priority security exception error" when launching Vivid Vision Home
I or my Home patient receive the error "Thread priority security exception. Make sure the APK is signed.” after launching Vivid Vision Home. This issue occurs when one Oculus account is signed int...
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What Vivid Vision games use anti-suppression?
Four games are designated for antisuppression. Hoopie Breaker Ring Runner Pepper Picker
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How do I put the headset on while wearing my prescription glasses?
First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on ...
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Oculus Touch: Hands jump to different locations when I move my real hands
Verify both sensors are facing towards the play area. Verify that one or both the sensors views are not being blocked by any objects. It may also help to reboot your PC and then launch the Oculu...
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It is dark in the headset
Make sure the Oculus Rift headset USB is correctly attached to the port. Verify Oculus is properly operating on the computer. Please contact technical support for additional assistance by submittin...