The clinical system running on the computer is frozen and not responding.

If your clinical system is frozen or unresponsive, try these solutions:

Close unnecessary applications

The computer's memory may be overloaded.

1. Open Task Manager (press Ctrl + Shift + Esc)
2. Close all applications except your VR app and Vivid Vision
3. Restart the clinical system

Check your network connection

The system may not be able to reach the server due to a network issue.

• Verify that your clinic's network connection is active and stable
• Check that your computer is connected to the internet

If the problem persists after trying both solutions, please contact Vivid Vision support.