No VR Headset Detected Error

If you see the "No VR Headset Detected" error message, follow these steps:

Step 1: Restart Your Computer

Restart your computer and launch Vivid Vision again. If the error persists, continue to Step 2.

Step 2: Check the OVR Service Status

1. Open the Start menu and search for Task Manager
2. Right-click on Task Manager and select Run as Administrator
3. Enter the administrator password and click OK
4. Click the Services tab
5. Locate OVRService (Oculus VR Runtime Service)
6. If the status shows "Stopped", right-click on it and select Start

Step 3: Verify Headset Connection in Oculus App

If the headset is still not detected:

1. Open the Oculus app
2. Click Devices
3. Check if the headset shows a green dot, which indicates it is connected
   
4. If the dot is not green:
   • Unplug and reconnect the USB and video cables (HDMI or DisplayPort) at the back of your computer
   • If still not green, gently remove the faceplate on the headset and reseat the cable into the port inside the headset
5. Once the dot turns green, launch Vivid Vision

Still Need Help?

If you continue to see the error message after completing these steps, please contact support.

• Phone: [phone] (US)
• Support request: Submit a ticket