Headset – Vivid Vision

Can I remove the headphones on the headset?

Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings.

Can I replace the faceplate covers on the headset?

Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.

How do I clean the lens in the headset?

Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.

How do I put the headset on while wearing my prescription glasses?

First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on the headset. Adjust the straps for a comfortable fit. There is some additional information on this page regarding size requirements for glasses with the Oculus Go: https://support.oculus.com/1979626618916763/?locale=en_US and Quest: https://support.oculus.com/307245736720922/?locale=en_US

How do I wear the headset when wearing glasses?

First, loosen the straps and pull the back of the headset to open up your head. Then, place your face on the lens surface of the headset with your glasses on, or place your glasses in the space on the lens surface. Then put on the headset.Finally, adjust the strap and wear it for comfort.

Is it okay for the interpupillary distance to be the same as for glasses?

Yes, please set the pupillary distance to be the same as your distance vision glasses.

Is it okay to connect the Oculus sensor's USB port anywhere?

No. Please connect to USB3.0 or higher (blue USB port).

Is it possible to change the interpupillary distance?

Yes, the change method varies depending on the headset, so please refer to the included instruction manual.

It is dark in the headset

①USB cable might not connected Make sure the headset's USB cable is properly connected to the port. Verify Oculus (Meta) app is properly operating on the computer. ②The senser in the headset is not work Please wear the HMD so that your bangs do not cover your face. The sensor in the HMD is a reflective infrared sensor (near-infrared passive), so black light is absorbed, and if there is hair on it, it may not detect a human body and may not project an image. Please contact your vendor or ...

My headset is not staying on properly

A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to prop erly fit/secure the headset: Make sure all velcro strips are tight and secure. Soft foam may be used in between the head and the straps. A stocking hat may worn to increase space needed for a secure fit. Add additional two way velcro to the straps to make a secure fit.

No VR Headset Detected

To resolve the No VR Headset Detected error Reboot the computer and launch Vivid Vision again If the error message persists, try the steps below: Check the status of the OVR service: Go to the Start menu and search for Task Manager Right-click and select Run as Adminstrator Enter the Admin password and select OK Task Manager will display the following tabs: Processes / Performance / App history / Startup /User/Details / Services. Select the Services tabs Locate OVRService (Oculus VR Runtim...

Receive "Thread priority security exception error" when launching Vivid Vision Home

I or my Home patient receive the error "Thread priority security exception. Make sure the APK is signed.” after launching Vivid Vision Home. This issue occurs when one Oculus account is signed into multiple active devices at the same time. Please contact Vivid Vision Support at 877 877 0310 (US) or create a support request here.

The headset does not fit properly.

The small head size of young children can make it difficult to fit them properly. Make sure all straps are tight and stable. You can add straps or wear a hat on your head if you like.

The Vivid Vision logo is double while viewing in the headset

Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.

Vivid Vision logo is blurry when I put on the headset

Adjust the headset until the logo is clear and then secure the straps.

What happens if the pupillary distance is not correct?

The system cannot be used normally.

What is the appropriate distance between the headset lens and my eyes or glasses?

There is no problem for vision therapy. Please check our paper for details. <link>

When I put on the headset, black dust sticks to my face.

The face cover may be peeling off due to deterioration. Please replace with a new face covering.