Headset
How to use the headset and troubleshooting.
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Can I adjust the interpupillary distance (IPD) on my VR headset?
Yes, you can adjust the IPD. The adjustment method varies by headset model. Please refer to your headset's instruction manual for specific steps. View More -
Can I connect the Oculus sensor to any USB port?
No. The Oculus sensor must be connected to a USB 3.0 port or higher (typically blue in color) for proper functionality. View More -
Can I remove the headphones on the headset?
Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings. View More -
Can I replace the faceplate covers on the headset?
Yes. Replacement covers may be purchased at vrcover.com There are a variety of replacement plates to purchase. For the DPVR E4 headset, a replacement faceplate can be purchased here Note: Make sure to choose the "leather material" from the Material dropdown list. View More -
How do I clean the lens in the headset?
Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers. View More -
How do I put the headset on while wearing my prescription glasses?
To put on the headset while wearing prescription glasses: Loosen the headset straps Pull the back of the headset to widen the opening With your glasses on, place your face into the front of the headset (or place your glasses inside first, then put on the headset) Adjust the straps for a comfortable fit Glasses size requirements for Meta Quest: How to wear glasses using the Meta Quest Adjust Meta Quest headset fit and feel (Make sure to select your headset model) View More -
How do I wear the headset when wearing glasses?
Loosen the headset straps completely.Put on your glasses first.Hold the headset up to your face and position your glasses in the space between the lenses and your eyes.Pull the headset over your head.Adjust the straps until the headset fits comfortably and securely. View More -
My headset is not staying on properly
A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to properly fit/secure the headset:Make sure all velcro strips are tight and secure.Soft foam may be used in between the head and the straps.A stocking hat may worn to increase space needed for a secure fit.Add additional two way velcro to the straps to make a secure fit. View More -
No VR Headset Detected Error
If you see the "No VR Headset Detected" error message, follow these steps:Step 1: Restart Your ComputerRestart your computer and launch Vivid Vision again. If the error persists, continue to Step 2.Step 2: Check the OVR Service Status Open the Start menu and search for Task Manager Right-click on Task Manager and select Run as Administrator Enter the administrator password and click OK Click the Services tab Locate OVRService (Oculus VR Runtime Service) If the status shows "Stopped", right... View More -
Should I use the same interpupillary distance (IPD) setting as my glasses?
Yes, set the IPD in your VR headset to match the pupillary distance prescribed for your glasses. View More -
The headset display is dark. What should I do?
1. Check the USB connectionMake sure the headset’s USB cable is securely connected to the computer. Also verify that the Oculus (Meta) app is running correctly. 2. Check the proximity sensorWear the headset so that your hair or bangs do not cover your face. The sensor inside the headset uses near-infrared light to detect when it is being worn. If the sensor is blocked (for example, by hair), it may not detect your presence and the display may stay off. If the issue continues, please contact y... View More -
The headset does not fit properly.
Young children often have smaller heads, which can make it challenging to achieve a secure fit. To improve the fit:Tighten all straps to ensure the headset is stableConsider adding additional straps for extra supportHave your child wear a hat underneath the headset to increase head sizePlace a hand towel in-between the head strap and the patient's headThe headset should feel snug but comfortable, without sliding or shifting during use. View More -
The Vivid Vision logo is double while viewing in the headset
Adjust the interpupillary distance (IPD) slider located at the bottom of the headset. Set the slider to match the patient's IPD measurement.Note: If you need help measuring or setting the correct IPD, refer to your headset's instruction manual for specific steps. View More -
Vivid Vision logo is blurry when I put on the headset
Adjust the position of the headset on the patient's head until the Vivid Vision logo appears clear and sharp. Once the image is in focus, secure the headset straps to hold it in place. View More -
What happens if the pupillary distance is not correct?
The system cannot be used normally. View More -
What is the appropriate distance between the headset lens and my eyes or glasses?
The distance between the headset lens and your eyes or glasses does not affect the effectiveness of vision therapy. For more technical details, please refer to our research documentation. View More -
When I put on the headset, black dust sticks to my face.
The face cover may be peeling off due to deterioration. Please replace with a new face covering. View More -
Why do I receive a "Thread priority security exception error" when launching Vivid Vision Home?
This error message appears when the same Oculus account is signed into multiple active devices simultaneously.Error message:""Thread priority security exception. Make sure the APK is signed.""Solution:Sign out of your Oculus account on all but one device, or contact Vivid Vision Support for assistance: Phone: 877-877-0310 (US) Support request: Submit a ticket View More