Headset – Vivid Vision

Can I remove the headphones on the headset?

Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings.

Can I replace the faceplate covers on the headset?

Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.

How do I clean the lens in the headset?

Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.

How do I put the headset on while wearing my prescription glasses?

First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on the headset. Adjust the straps for a comfortable fit. There is some additional information on this page regarding size requirements for glasses with the Oculus Go: https://support.oculus.com/1979626618916763/?locale=en_US and Quest: https://support.oculus.com/307245736720922/?locale=en_US

It is dark in the headset

Make sure the Oculus Rift headset USB is correctly attached to the port. Verify Oculus is properly operating on the computer. Please contact technical support for additional assistance by submitting a support request here or by calling 1.877. 877.0310.

My headset is not staying on properly

A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to prop erly fit/secure the headset: Make sure all velcro strips are tight and secure. Soft foam may be used in between the head and the straps. A stocking hat may worn to increase space needed for a secure fit. Add additional two way velcro to the straps to make a secure fit.

No VR Headset Detected

To resolve the No VR Headset Detected error Reboot the computer and launch Vivid Vision again If the error message persists, try the steps below: Check the status of the OVR service: Go to the Start menu and search for Task Manager Right-click and select Run as Adminstrator Enter the Admin password and select OK Task Manager will display the following tabs: Processes / Performance / App history / Startup /User/Details / Services. Select the Services tabs Locate OVRService (Oculus VR Runtim...

Receive "Thread priority security exception error" when launching Vivid Vision Home

I or my Home patient receive the error "Thread priority security exception. Make sure the APK is signed.” after launching Vivid Vision Home. This issue occurs when one Oculus account is signed into multiple active devices at the same time. Please contact Vivid Vision Support at 877 877 0310 (US) or create a support request here.

The Vivid Vision logo is double while viewing in the headset

Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.

Vivid Vision logo is blurry when I put on the headset

Adjust the headset until the logo is clear and then secure the straps.