Can I remove the headphones on the headset?
Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings.View More
Can I replace the faceplate covers on the headset?
Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.View More
How do I clean the lens in the headset?
Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.View More
How do I put the headset on while wearing my prescription glasses?
First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on the headset. Adjust the straps for a comfortable fit.View More
It is dark in the headset
Make sure the Oculus Rift headset USB is correctly attached to the port. Verify Oculus is properly operating on the computer. Please contact technical support for additional assistance at email@example.com or 1.877. 877.0310.View More
My headset is not staying on properly
A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to prop erly fit/secure the headset: Make sure all velcro strips are tight and secure. Soft foam may be used in between the head and the straps. A stocking hat may worn to increase space needed for a secure fit. Add additional two way velcro to the straps to make a secure fit.View More
The Vivid Vision logo is double while viewing in the headset
Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.View More
Vivid Vision logo it is blurry when I put on the headset
Adjust the headset until the logo is clear and then secure the straps.View More