• Can I remove the headphones on the headset? plus-icon minus-icon
    Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings.
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  • Can I replace the faceplate covers on the headset? plus-icon minus-icon
    Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.
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  • How do I clean the lens in the headset? plus-icon minus-icon
    Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.
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  • How do I put the headset on while wearing my prescription glasses? plus-icon minus-icon
    First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on the headset. Adjust the straps for a comfortable fit. There is some additional information on this page regarding size requirements for glasses with the Oculus Go: https://support.oculus.com/1979626618916763/?locale=en_US and Quest: https://support.oculus.com/307245736720922/?locale=en_US  
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  • It is dark in the headset plus-icon minus-icon
    Make sure the Oculus Rift headset USB is correctly attached to the port. Verify Oculus is properly operating on the computer. Please contact technical support for additional assistance at support@seevividly.com or 1.877. 877.0310.
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  • My headset is not staying on properly plus-icon minus-icon
    A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to prop erly fit/secure the headset: Make sure all velcro strips are tight and secure. Soft foam may be used in between the head and the straps. A stocking hat may worn to increase space needed for a secure fit. Add additional two way velcro to the straps to make a secure fit.
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  • No VR Headset Detected plus-icon minus-icon
    To resolve the No VR Headset Detected error Reboot the computer and launch Vivid Vision again If the error message persists, try the steps below: Check the status of the OVR service: Go to the Start menu and search for Task Manager Right-click and select Run as Adminstrator Enter the Admin password and select OK Task Manager will display the following tabs: Processes / Performance / App history / Startup /User/Details / Services. Select the Services tabs Locate OVRService (Oculus VR Runtim...
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  • The Vivid Vision logo is double while viewing in the headset plus-icon minus-icon
    Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.
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  • Vivid Vision logo it is blurry when I put on the headset plus-icon minus-icon
    Adjust the headset until the logo is clear and then secure the straps.
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