Headset – Vivid Vision

Can I adjust the interpupillary distance (IPD) on my VR headset?

Yes, you can adjust the IPD. The adjustment method varies by headset model. Please refer to your headset's instruction manual for specific steps.

Can I connect the Oculus sensor to any USB port?

No. The Oculus sensor must be connected to a USB 3.0 port or higher (typically blue in color) for proper functionality.

Can I remove the headphones on the headset?

Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for appropriate settings.

Can I replace the faceplate covers on the headset?

Yes. Replacement covers may be purchased at www.vrcover.com. There are a variety of replacement plates to purchase.

How do I clean the lens in the headset?

Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.

How do I put the headset on while wearing my prescription glasses?

First loosen the straps, pull the back of the headset and to make a wider opening, then with your glasses on, place your face into the front of the headset or place your glasses in and then put on the headset. Adjust the straps for a comfortable fit. There is some additional information on this page regarding size requirements for glasses with the Oculus Go: https://support.oculus.com/1979626618916763/?locale=en_US and Quest: https://support.oculus.com/307245736720922/?locale=en_US

How do I wear the headset when wearing glasses?

Loosen the headset straps completely.Put on your glasses first.Hold the headset up to your face and position your glasses in the space between the lenses and your eyes.Pull the headset over your head.Adjust the straps until the headset fits comfortably and securely.

My headset is not staying on properly

A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to prop erly fit/secure the headset: Make sure all velcro strips are tight and secure. Soft foam may be used in between the head and the straps. A stocking hat may worn to increase space needed for a secure fit. Add additional two way velcro to the straps to make a secure fit.

No VR Headset Detected

To resolve the No VR Headset Detected error Reboot the computer and launch Vivid Vision again If the error message persists, try the steps below: Check the status of the OVR service: Go to the Start menu and search for Task Manager Right-click and select Run as Adminstrator Enter the Admin password and select OK Task Manager will display the following tabs: Processes / Performance / App history / Startup /User/Details / Services. Select the Services tabs Locate OVRService (Oculus VR Runtim...

Receive "Thread priority security exception error" when launching Vivid Vision Home

I or my Home patient receive the error "Thread priority security exception. Make sure the APK is signed.” after launching Vivid Vision Home. This issue occurs when one Oculus account is signed into multiple active devices at the same time. Please contact Vivid Vision Support at 877 877 0310 (US) or create a support request here.

Should I use the same interpupillary distance (IPD) setting as my glasses?

Yes, set the IPD in your VR headset to match the pupillary distance prescribed for your glasses.

The headset display is dark. What should I do?

1. Check the USB connectionMake sure the headset’s USB cable is securely connected to the computer. Also verify that the Oculus (Meta) app is running correctly. 2. Check the proximity sensorWear the headset so that your hair or bangs do not cover your face. The sensor inside the headset uses near-infrared light to detect when it is being worn. If the sensor is blocked (for example, by hair), it may not detect your presence and the display may stay off. If the issue continues, please contact y...

The headset does not fit properly.

Young children often have smaller heads, which can make it challenging to achieve a secure fit. To improve the fit:Tighten all straps to ensure the headset is stableConsider adding additional straps for extra supportHave your child wear a hat underneath the headset to increase head sizePlace a hand towel in-between the head strap and the patient's headThe headset should feel snug but comfortable, without sliding or shifting during use.

The Vivid Vision logo is double while viewing in the headset

Check the interpupillary distance slider located at the bottom of the headset. Set the slider to the appropriate interpupillary distance for the patient.

Vivid Vision logo is blurry when I put on the headset

Adjust the headset until the logo is clear and then secure the straps.

What happens if the pupillary distance is not correct?

The system cannot be used normally.

What is the appropriate distance between the headset lens and my eyes or glasses?

The distance between the headset lens and your eyes or glasses does not affect the effectiveness of vision therapy. For more technical details, please refer to our research documentation.

When I put on the headset, black dust sticks to my face.

The face cover may be peeling off due to deterioration. Please replace with a new face covering.