Unable to access my treatment history in the Vivid Vision Home system.

If you cannot access your treatment history, try the following solutions:

1. Check network connection
The server cannot be reached due to a network connection error. Please verify that your internet connection is working properly.

2. Wait for server processing
The server may be processing data. Treatment history typically appears within a few minutes, but occasionally it may take longer. Wait a few minutes and try again.

3. Confirm training completion
Treatment history will only appear after the patient completes their home training session. Please ensure the patient has finished their training.

4. Verify patient's network connection
If the patient's device has network connectivity issues, treatment data cannot sync to the server. Please ask the patient to check their internet connection.

If the problem persists after trying these steps, please contact Vivid Vision support.