System – Vivid Vision

You have not purchased a home license. Demo accounts are granted an unlimited home license, but purchace a license needed for create new patient accounts required for assigning a license. Please contact your provider for more information.

The error message "Thread Priority Security Exception Error" appears when starting Vivid Vision.

You are likely using multiple Oculus accounts. If this error occurs, it is likely due to being signed in to multiple active devices at the same time with a single Oculus account. Please check the account usage status, resolve any conflicts, or create a new account.

When launching Vivid Vision Home, it says "No activities available!."

No treatment plan has been set by your eye care provider. It is possible that your service provider has not yet saved the prescription for your treatment plan. Please contact the service provider to inquire about adding games or activities to your home settings.

Unable to access my treatment history in the Vivid Vision Home system.

①The server cannot be reached due to error of network connection. Please check your clinic's network connection. ②The server processing is not keeping up. Generaly, data might be reflected within a few minutes, but there are occasions when it may take some time. Please wait for a few minutes and check again. ③The home training has not been completed by the patient. Please prompt the patient to complete the training. ④There is an abnormality in the network connection, and communication w...

Unable to save the treatment plan in the Vivid Vision Home system.

①The server cannot be reached due to error of network connection. Please check your clinic's network connection. ②The server processing is not keeping up. Generaly, data might be reflected within a few minutes, but there are occasions when it may take some time. Please wait for a few minutes and check again.