System – Vivid Vision

You have not purchased a home license. Demo accounts are granted an unlimited home license, but purchace a license needed for create new patient accounts required for assigning a license. Please contact your provider for more information.

The error message "Thread Priority Security Exception Error" appears when starting Vivid Vision.

You are likely using multiple Oculus accounts.If this error occurs, it is likely due to being signed in to multiple active devices at the same time with a single Oculus account. Please check the account usage status, resolve any conflicts, or create a new account.

When launching Vivid Vision Home, it says "No activities available!."

No treatment plan has been set by your eye care provider.It is possible that your service provider has not yet saved the prescription for your treatment plan. Please contact the service provider to inquire about adding games or activities to your home settings.

Unable to access my treatment history in the Vivid Vision Home system.

If you cannot access your treatment history, try the following solutions:1. Check network connectionThe server cannot be reached due to a network connection error. Please verify that your internet connection is working properly.2. Wait for server processingThe server may be processing data. Treatment history typically appears within a few minutes, but occasionally it may take longer. Wait a few minutes and try again.3. Confirm training completionTreatment history will only appear after the pa...

Unable to save the treatment plan in the Vivid Vision Home tab.

If you're unable to save a treatment plan, there are two common causes:Network Connection IssueThe server cannot be reached due to a network connection error. Please check your clinic's network connection and try again.Server Processing DelayThe server may be experiencing high traffic. Data typically appears within a few minutes, but occasionally it may take longer. Please wait a few minutes and check again.