General – Vivid Vision

"No activities available" shows when I launch Vivid Vision Home.

The message appears if your provider has not yet saved a Home Training Plan for you. Please contact your provider and ask them to add games and activities to your Home profile.

Can I see what my child is seeing?

If Vivid Vision Home is being used on a desktop setup, the contents of what is being viewed on the headset is automatically mirrored on the desktop screen. For mobile headsets, using the casting feature, you can stream what you see in VR from your Oculus Go or Oculus Quest headset. Click here and select your Oculus headset to see complete casting instructions.

Can I still use Vivid Vision Home if my device screen is cracked or broken?

No. We recommend getting the screen fixed prior to using Vivid Vision Home for safety issues.

Can I use a gamepad I already own?

Please visit www.SeeVividly.com/home for an up-to-date list of supported devices with the supported accessories.

Do I need a gamepad?

Some gamepads are compatible with certain headsets, but we recommend you use the controller(s) that come with your particular headset for the best experience.

Do you support Apple iPhones?

We hope to support the IOS platform. At the time of this writing, Apple has not released an official virtual reality headset to consumers.

Do you support Google Cardboard?

No. Even though cardboard supports many phones, Vivid Vision Home requires a high level of performance from both the hardware and software.

Do you support Mixed Reality Headsets such as Microsoft/HP/Samsung?

Yes. We support three Mixed Reality headsets. See this page for a list of all hardware supported by Vivid Vision Home.

Do you support Playstation VR?

No. We really wish we could be on Playstation VR, but due to Sony's policies we are unable to offer Home on their platform at the moment. We hope that one day this will change.

How do I adjust the volume?

Some headsets have physical buttons to adjust the sound volume. Please refer to your device manual for this instruction. For software volume adjustments, press menu button controller and move volume slider to increase or decrease volume.

How do I contact you?

If you have a general question about Vivid Vision, you can reach out to us by visiting our contact page. If you have a support issue, you can call us in support at 1.877.877.0310 or request a ticket.

How do I send in log files from my home headset?

1. If you are using a PCVR headset, such as a Rift or Vive: a. The file we would like you to send us is called "output_log.txt" b. You can find the file by navigating to C:\Users\<your user name>\AppData\LocalLow\Vivid Vision\Vivid Vision Home c. Either copy and paste the text itself into the body of the email, or include the file as an attachment (preferred). Send the email to support @seevividly.com. Please include your 5-digit activation ...

How long does it take to activate Vivid Vision Home?

Once you log in through the android or PC application, the activation is then verified by Vivid Vision right away.

How to adjust controller sensitivity?

Hold the app button to open the menu, then point your head at the slider and click the touchpad to adjust the controller sensitivity.

Is there a user manual?

Yes. Your eye care provider will provide you with the user manual when your Vivid Vision Home account is activated. You can also view and/or download the complete manual by clicking here , logging in with your Vivid Vision account credentials, then clicking the green "Home Manual" button and selecting your language.

What devices can I use for Vivid Vision Home?

Please visit www.SeeVividly.com/home for an up-to-date list of supported devices. The list below is updated as of June 5, 2018. All-in-one Headsets No additional hardware is required for the AIO headsets. The remote comes bundled with the headset DPVR P1 Pro Oculus Quest and Quest 2 PC Based VR Headsets This requires a computer compatible with virtual reality. The controller may or may not be included with the headset. Rift Headset (CV1) Rift S HTC Vive and Vive Pro Windows Mixed Reality...

What is the difference between the various headsets?

What are the types of VR Headsets? Since Vivid Vision supports so many various virtual reality (VR) headsets, it can be a bit overwhelming deciding which one is right for you. There are two main categories: PC-based headsets- Rift S, HTC Vive (including Vive Pro and Pro Eye) and WIndows Mixed Reality All in one headsets (AIO) - Oculus Quest and Quest 2, and Oculus Go What's the difference between these headsets? PC-based headsets Some high-end computers also support virtual reality. You can...

What PC requirements do I need?

Please visit your hardware manufacturer’s website to determine the recommended PC specifications.

What’s the battery life?

The battery life will depend on your device. Please read the manufacturer's specification for this information. Using the device in virtual reality will drain the battery faster than normal use.

Where do I buy the hardware?

Please visit www.SeeVividly.com/home for an up-to-date list of supported devices along with links on how to purchase the hardware.

Where do I find my activation code?

Once your provider activates your Vivid Vision Home subscription, they will be provided with the activation code. This code will also be sent to your email address.

Where do I get the remote controller?

Please visit www.SeeVividly.com/home to find links to purchase a controller that is compatible with your device. We recommend using the default controller that comes with your headset.

Which headsets do you support for the PC?

Please visit www.SeeVividly.com/home for an up-to-date list of supported devices.