General
Information on the Vivid Vision Home software and troubleshooting
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"No activities available" shows when I launch Vivid Vision Home.
The message appears if your provider has not yet saved a Home Training Plan for you. Please contact your provider and ask them to add games and activities to your Home profile. View More -
Can I continue my session if I leave the headset unused for a while?
If you leave the headset unused for 30 seconds, it will automatically enter sleep mode. To continue your session, turn the headset back on and press the Resume button. View More -
Can I see what my child is seeing in the headset?
Desktop VR headsets: When using Vivid Vision Home with a desktop VR headset, what your child sees is automatically displayed on your computer screen.Mobile VR headsets (Meta Quest or DPVR P1 Pro): Use the built-in casting feature to stream what your child sees to your phone, tablet, or TV.For Meta Quest casting instructions, visit Meta's casting support page.For DPVR P1 Pro Casting: Put the headset on In the DPVR Main Menu and select the Cast button in the lower-left corner Choose the device ... View More -
Can I still use Vivid Vision Home if my device screen is cracked or broken?
No. We recommend getting the screen fixed or the headset replaced prior to using Vivid Vision Home for safety issues. View More -
Can I use a gamepad I already own?
Please visit www.SeeVividly.com/home for an up-to-date list of supported devices with the supported accessories. View More -
Do I need a gamepad?
Some gamepads are compatible with certain headsets, but we recommend you use the controller(s) that come with your particular headset for the best experience. View More -
Do you support Apple iPhones?
We hope to support the IOS platform. At the time of this writing, Apple has not released an official virtual reality headset to consumers. View More -
Do you support Google Cardboard?
No. Even though cardboard supports many phones, Vivid Vision Home requires a high level of performance from both the hardware and software. View More -
Do you support Mixed Reality Headsets such as Microsoft/HP/Samsung?
No, these Mixed Reality Headsets are no longer supported by MicrosoftSee this page for a list of all hardware supported by Vivid Vision Home. View More -
Do you support Playstation VR?
No. We really wish we could be on Playstation VR, but due to Sony's policies we are unable to offer Home on their platform at the moment. We hope that one day this will change. View More -
How do I adjust controller sensitivity?
To adjust controller sensitivity:Hold the app button to open the menuPoint your head at the sensitivity sliderClick the touchpad to adjust the sensitivity to your preference View More -
How do I adjust the volume?
You can adjust the volume in two ways:Physical buttons: Some headsets have volume buttons on the device. Refer to your headset's manual for their location.In-app controls: Press the menu button on your controller, then use the volume slider to increase or decrease the volume. View More -
How do I contact Vivid Vision?
If you have a general question about Vivid Vision, you can reach out to us by visiting our contact page. If you have a support issue, you can call us in support at 1.877.877.0310 or request a ticket. View More -
How do I send in log files from my home headset?
For PC VR headsets (Rift, Vive, DPVR E4 etc.):Locate the file called output_log.txt by navigating to:C:\Users\<your user name>\AppData\LocalLow\Vivid Vision\Vivid Vision HomeAttach the file to an email and send it to support@seevividly.comInclude your 5-digit activation code in the subject lineFor standalone headsets (Meta Quest, DPVR P1 Pro etc.):On the profile screen (before pressing ""Play""), click on the version number in the top right cornerClick Submit diagnosticsNote: The diagnostics... View More -
How long does it take to activate Vivid Vision Home?
Once you log in through the android or PC application, the activation is then verified by Vivid Vision right away. View More -
How much data does Vivid Vision use per month?
Vivid Vision uses approximately 30 MB of data per month with daily sessions. View More -
I'm getting a warning that "Data for Home licenses could not be retrieved. / The Home tab may not function properly.
This warning means the application cannot connect to retrieve your license information. To resolve this issue, try the following:Check that your device is connected to the internetRestart the applicationNavigate back to the Home tabIf the warning continues to appear after trying these steps 2-3 times, please contact your sales representative or our support team for assistance. View More -
Is there a user manual?
Yes. Your eye care provider will provide you with the user manual when your Vivid Vision Home account is activated.You can also view or download the complete manual here. View More -
What devices can I use for Vivid Vision Home?
Please visit www.SeeVividly.com/home for an up-to-date list of supported devices. The list below is updated as of June 5, 2018.All-in-one HeadsetsNo additional hardware is required for the AIO headsets. The remote comes bundled with the headset DPVR P1 Pro Meta Quest 2, Quest 3, Quest 3S, and Quest Pro PC Based VR Headsets This requires a computer compatible with virtual reality. The controller may or may not be included with the headset. Rift Headset (CV1) Rift S HTC Vive and Vive Pro, Vive ... View More -
What is the battery life of my VR headset?
Battery life depends on your specific VR headset model. Please check your device manufacturer's specifications for details. View More -
What is the difference between the various headsets?
What are the types of VR Headsets?Since Vivid Vision supports so many various virtual reality (VR) headsets, it can be a bit overwhelming deciding which one is right for you. There are two main categories: PC-based headsets- Rift S, HTC Vive (including Vive Pro and Pro Eye) and WIndows Mixed Reality All in one headsets (AIO) - Meta Quest 2, Quest 3S, Quest 3, Quest, Pro, and DPVR P1 Pro What's the difference between these headsets?PC-based headsetsSome high-end computers also support virtual... View More -
What PC requirements do I need to run VR applications such as Vivid Vision?
Please visit your hardware manufacturer’s website to determine the recommended PC specifications to run VR applications. These systems may be marketed as "VR Ready". View More -
Where can I get a remote controller?
Please visit your headset manufacturer's website to purchase a controller that is compatible with your device. We recommend using the default controller that comes with your headset. If you received your headset from your provider, please contact them directly. View More -
Where do I buy the hardware?
Please visit www.SeeVividly.com/home for an up-to-date list of supported devices along with links on how to purchase the hardware. View More -
Where do I find my activation code?
Once your provider activates your Vivid Vision Home subscription, they will be provided with the activation code. This code will also be sent to your email address.If you did not receive your "Welcome" email that contains your activation code, please contact your provider. View More -
Which headsets do you support for the PC?
Please visit www.SeeVividly.com/home for an up-to-date list of supported devices. View More