Vivid Vision Home

DPVR

• The DPVR P1 Pro controller may turn off automatically.
• Is there a way to check the MAC address of DPVR P1 Pro?
• How do I factory reset my DPVR headset?

Oculus Go

• General Oculus Go troubleshooting
• I am unable to locate the Vivid Vision Home app on the Oculus store to download. Is there a link to the app anywhere?
• I am having problems using the controllers in games like Pepper Picker and Bubbles.

Oculus Quest

• General Oculus Quest troubleshooting.

Pico Goblin

• Pico Goblin Quick Start Guide
• Setting up Home on the Pico Goblin
• Pico Goblin: Taking a screenshot

Account

• Can I change my email?
• Can I change my password?
• If I move to a different area, can I transfer my Home Training Plan?

General

• "No activities available" shows when I launch Vivid Vision Home.
• Can I see what my child is seeing?
• Can I still use Vivid Vision Home if my device screen is cracked or broken?
• Can I use a gamepad I already own?
• Do I need a gamepad?
• Do you support Apple iPhones?

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Rift (CV1)/Rift S/Vive

• Grid keeps appearing even though I am in the center of my play space.
• I often get outside the play area while in VR. What should I do?
• Objects appear off center, in the wrong location, or behind me.
• Rift status shows "HDMI disconnected' / Amber light appears on headset

Vision Training

• Can I choose what games to play?
• Can I get this for free?
• Can I see my data?
• Can I take a break in the middle of a session and restart from the middle?
• Can I use Vivid Vision Home without a doctor?
• Can my friends or family play Vivid Vision under my account?

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