Account – Vivid Vision

Your doctor must reach out to us to verify your information before we can change your email. Please have them contact us.

Can I change my password?

Yes. You can change your password in two ways: Click the "Forgot Password?" link when logging into your Vivid Vision Home account on our website. Visit the password reset page

I don't see my profile after authorizing my headset

If after authorizing your device via the "Authorize Device" email you are prompted to enter your 5-digit activation code, try the following:1. Confirm your headset is connected to your WiFi network by putting on your headset and opening WiFi settings and confirm that your WiFi network appears and shows that it is connected.2. Confirm the headset can connect to the internet by opening the built-in web browser and enter www.seevividly.com.3. If you were able to successfully access our website...

If I move to a different area, can I transfer my Home Training Plan?

If it is through the same clinic system, it will share the same database. If it is a different clinic, we will need permission from both clinics to do that. Both of these clinics require Vivid Vision in order to access and modify your Training Plan.