General Oculus Go troubleshooting
If you are having a general issue with your Go that is not directly related to Vivid Vision Home, click here to go the Oculus support page. If you still need assistance, feel free to contact us in support at 877.877.0310 or create a support ticket here.View More
I am unable to locate the Vivid Vision Home app on the Oculus store to download. Is there a link to the app anywhere?
Vivid Vision Home cannot be downloaded directly from the Oculus stores. You will need to enter the Oculus Store redeem code which can be found on step 4 of the Home setup process via the "Welcome to Vivid Vision Home" e-mail you received from your provider. If you have not received this e-mail please ask your provider to send you the welcome e-mail.View More
I am having problems using the controllers in games like Pepper Picker and Bubbles.
Tilt the controller in and out to make the hands reach out and back. Then pull the trigger to close the hands and grab the pepper. Move the pepper over the basket and release trigger to drop the pepper in the basket. Go to https://www.seevividly.com/home/play , log in, and click the green "Home Manual" button to view and/or download the entire patient manual.View More