Headset – Vivid Vision

The image on the HMD looks blurry or foggy.

If you cannot physically see it, please check if the headset lens is cloudy or dirty. If it takes a long time to adjust the focus, please check whether your glasses have the correct power.

The headset doesn't seem to fit the shape of my face, and the glasses hit the edge of the headset and light leaks in from the side.

If the faceplate on the headset becomes old and worn, replace it with a new one. There are third party face covers for VR headsets and face plates available online which can provide a more comfortable experience.

The headset fits loosely on my head and slips. What should I do?

General-purpose headsets are designed for adults. First, ensure that the straps are tightened to secure the headset to your head. When used by infants and children, the headset may be too big even when tightened fully using the straps. In this case, the headset may be more comfortable if the child wears a hat before putting on the headset. A hand towel can be used in-between the head strap and the patient's head for a better fit.

The headset feels heavy. What can I do?

Please double check that you are wearing it correctly. It may improve if you tighten the straps on the top or sides of your head. If you feel like it's too heavy and hurts your neck, lean your neck back on a high-backed chair when you play. Also, there are differences in weight, comfort, and weight shift balance depending on the manufacturer, so it is a good idea to try different headsets on before purchasing.

The Vivid Vision logo is blurry when I put on the headset.

Adjust the headset position until the logo is clear:Move the headset up and down on your faceMove the headset forward and backwardOnce the logo appears sharp and clear, tighten the strap to secure the headset in place

Why does the Vivid Vision logo appear doubled in the headset?

The logo appears doubled when the pupillary distance (PD) is not set correctly. To fix this:Locate the pupillary distance slider at the bottom of the headsetAdjust the slider to match your patient's pupillary distanceThis should resolve the double vision issue.

Can I clean the headset with alcohol?

No, we do not recommend using alcohol as it may damage the fabric. Please use sanitary cleaning pads to clean the faceplate and a lens cleaning cloth and solution for the lenses.

The headset's screen is so bright that I have to squint. Can I adjust the brightness?

Yes. If you check "Experimental Function" on the "Settings" tab, you can adjust the brightness. This function is designed for patients with photosensitivity, etc.

My head mounted display is too big for me. What should I do?

The headset may be too large and/or heavy for some children. A smaller headset for infants and children is currently under development but not yet available. As a workaround, your child might be more comfortable using Vivid Vision by wearing a hat before putting the headset on.