General – Vivid Vision

Visit your hardware manufacturer's website to check their recommended PC specs.

Yes, patients who require distance vision correction should wear glasses or contact lenses. If the patient wear glasses and have a strong feeling of your nose being pressed during sessions, please try a face plate for glasses, which is sold separately depending on the type.

Can patients in a sitting position or in a wheelchair use it?

Yes, please adjust the height in the sensor settings.

The space is small and we cannot secure a 2m square play area.

Please adjust the sensor settings. If you want normal operation, at least W1500xD1000 is required.

Can I use it even in an environment without wifi?

No, a constant Internet connection is required, and the amount of data used is about 100KB, so if you don't have Wifi, tethering with your mobile phone is sufficient.

The power went out while I was using it. What steps should I take to check?

Please follow the manufacturer's instruction manual to check whether there is any damage to the computer itself. Since Vivid Vision uses the cloud, it is basically unaffected by power outages, but there may be cases where data and settings are not saved, so please start the system and check.

My computer is not start.

Please make sure that the power cable is connected securely. If the problem is still not resolved, please contact the provider/manufacturer.