General – Vivid Vision

Visit your hardware manufacturer's website to check their recommended PC specs.

Do I need to wear glasses during Vivid Vision sessions?

Yes, if you normally wear glasses or contact lenses for distance vision, you should wear them during Vivid Vision sessions.If you wear glasses and feel pressure on your nose during sessions, consider purchasing a glasses spacer (face plate), which is sold separately based on your VR headset model.

Can patients use Vivid Vision while sitting in a chair or wheelchair?

Yes. Patients can use Vivid Vision while seated in a chair or wheelchair. You will need to adjust the height setting in the sensor settings to accommodate the patient's seated position.

The space is small and we cannot secure a 2m square play area.

Please adjust the sensor settings. If you want normal operation, at least W1500xD1000 is required.

Can I use Vivid Vision without WiFi?

No, a constant Internet connection is required, and the amount of data used is about 100KB, so if you don't have Wifi, tethering with your mobile phone is sufficient.

What should I do if the power went out while using Vivid Vision?

If you experience a power outage while using Vivid Vision:Check your computer for any damage by following the manufacturer's instruction manualRestart your systemVerify that your data and settings were saved properlyVivid Vision stores data in the cloud, so power outages typically don't cause data loss. However, any unsaved changes from your current session may be lost.

My computer won't turn on.

If your computer won't start, try these steps:Check that the power cable is securely connected to both the computer and the power outletVerify the power outlet is working by testing it with another deviceIf using a power strip, make sure it's turned onIf your computer still won't start after checking these items, please contact your computer manufacturer or provider for further assistance.