Games, Activities or Tests do not respond to input from the Gamepad

1. Check if the LED indicator around the menu button (circular button) is lit:
   • If the LED is on, restart your computer
   • If the LED is off, proceed to step 2
2. Verify the gamepad cable connection:
   • Unplug the gamepad cable from the USB port
   • Plug it back in securely
   • Look for a connection notification in the lower right corner of your Windows desktop
   • If you do not see a notification, contact support at:
     • Phone: [phone] (US)
     • Support request: Submit a ticket