Controllers – Vivid Vision

Gamepad: Objects appear to move slow when using the analog thumb stick.

The gamepad sensitivity may be set too low. To adjust it:In the Launcher, move the Gamepad Sensitivity slider to the right to increase sensitivitySelect Apply to save your changes

Games, Activities or Tests do not respond to input from the Gamepad

Check if the LED indicator around the menu button (circular button) is lit: If the LED is on, restart your computer If the LED is off, proceed to step 2 Verify the gamepad cable connection: Unplug the gamepad cable from the USB port Plug it back in securely Look for a connection notification in the lower right corner of your Windows desktop If you do not see a notification, contact support at: Phone: 877-877-0310 (US) Support request: Submit a ticket

How long does the Oculus Touch controller last? When should I replace it?

The Oculus Touch controller is designed for long-term use and does not require regular replacement. With normal use, the controller should last indefinitely. You only need to replace it if it becomes damaged or stops functioning properly.

How often should I replace the Oculus Touch controller's battery?

The battery typically lasts about 3 months with daily 30-minute use. Replace it when the controller indicates low battery or stops responding.

HTC Vive: Virtual hands are not appearing

If you cannot see virtual hands in Vivid Vision while using HTC Vive controllers, follow these troubleshooting steps:Step 1: Check controller statusVerify that the controllers are turned on and charged. The LED indicator should be green when using Vivid Vision.Controller LED status indicators: Green: Controller is ready for use Blue: Controller is in pairing mode and searching for a headset Blinking blue: Controller is in pairing mode (activated by pressing the App and System buttons simul...

Oculus Touch: Hands jump to different locations when I move my real hands

If your Oculus Touch controllers are jumping or teleporting to different locations, try these solutions:Verify both sensors are facing toward the play areaCheck that objects are not blocking either sensor's viewRestart your PC, then open the Oculus app and check the status of your sensors and controllers in the Devices menu

Oculus Touch: Hands will not move when I move my real hands

If your virtual hands aren't responding to your Oculus Touch controllers, try these steps:Verify both sensors are facing toward the play areaCheck that objects aren't blocking the sensors' view of your controllersRestart your PC, launch the Oculus app, and check the sensor and controller status in the Devices menuReplace batteries in the controllers with brand new ones

Oculus Touch: One or both of the virtual hands are appearing/no longer appearing

Make sure that both sensors are plugged in and that the shiny side is facing the play area.Replace one or both of the AA batteries located inside the handle of the Touch controllers.