• Gamepad: Objects appear to move slow when using the analog thumb stick. plus-icon minus-icon
    The “Gamepad” sensitivity may be set to low. Move the slider to the right in the Launcher to increase the input sensitivity. Select “Apply” to accept new updated settings.
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  • Games, Activities or Tests do not respond to input from the Gamepad plus-icon minus-icon
    1. Make sure that the LED indicator is illuminated around the menu button (circular button) If the controller appears to be on you will need to reboot the computer. If the LED does not appear to be on proceed to step 2. 2. Verify that the Gamepad cable is securely connected to USB port on the PC by removing and reinserting the cable connector. If you do not see any connection notifications on your Windows desktop (lower right) contact support at support@seevividly.com or 1.877.877.0310.
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  • Leap Motion hands do not appear plus-icon minus-icon
    Follow the suggestions below: Check the status of the Leap Motion Sensor Locate the Leap icon at the bottom right Windows Taskbar. Open the Leap control panel/visualizer. The colors listed indicate:  — Leap Motion controller is not plugged in or Leap Motion not detected. — Normal operation of Leap Motion controller and software. — A smudge or contamination is interrupting the Leap Motion Controller sensor window. — Tracking suspended due to a low frame rate. Check the USB connection and ...
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  • Leap Motion Hands Upside down or not visible. plus-icon minus-icon
    Leap Motion may lose the ability to determine orientation of the hands. The hands may appear upside down or not at all. Open the Leap Motion Control Panel by clicking on the small Leap sensor icon (select “up arrow” next to system time) on the Windows taskbar (lower right) on the computer screen. Select "Tracking Tab" and make sure "Auto Orient Tracking" is checked. Click "Apply" then "Ok" and Launch Vivid Vision to verify the hands are oriented correc...
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  • Oculus Touch: )Hands jump to different locations when I move my real hands plus-icon minus-icon
    Verify both sensors are facing towards the play area. Verify that one or both the sensors views are not being blocked by any objects.
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  • Oculus Touch: Hands will not move when I move my real hands plus-icon minus-icon
    Verify both sensors are facing towards the play area. Verify that one or both the sensors views are not being blocked by any objects.
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  • Oculus Touch: One or both of the virtual hands are appearing/no longer appearing plus-icon minus-icon
    1. Make sure that both sensors are plugged in and that the shiny side is facing the play area. 2. Replace one or both of the AA batteries located inside the handle of the Touch controllers.  
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