Controllers – Vivid Vision

All games, activities, and tests do not respond to input from the gamepad.

Please check that the controller's LED indicator is lit and that it is connected to the computer.If the controller is turned on, you will need to restart your computer. If the LED does not light up, check if the gamepad cable is properly connected to the computer's USB port by disconnecting and reconnecting the cable. If the connection notification does not appear at the bottom right of the desktop on Windows, please contact the vendor.

Even when I move the Oculus Touch controller, the hands in the VR image do not move.

Make sure your hands are in the play area. Make sure the view of one or two sensors is not physically obstructed.Alternatively, you may be able to find the cause by restarting your PC, launching the Oculus application alone, and checking the sensor and controller status from the device menu.

Gamepad: Objects appear to move slow when using the analog thumb stick.

The “Gamepad” sensitivity may be set to low. Move the slider to the right in the Launcher to increase the input sensitivity. Select “Apply” to accept new updated settings.

Games, Activities or Tests do not respond to input from the Gamepad

1. Make sure that the LED indicator is illuminated around the menu button (circular button) If the controller appears to be on you will need to reboot the computer. If the LED does not appear to be on proceed to step 2. 2. Verify that the Gamepad cable is securely connected to USB port on the PC by removing and reinserting the cable connector. If you do not see any connection notifications on your Windows desktop (lower right) contact support at support@seevividly.com or 1.877.877.0310.

How long does the Oculus Touch controller itself last? Is there a guideline for replacement?

It can be used semipermanently.

How often should I replace the Oculus Touch controller's battery?

It usually lasts about 3 months, assuming you use it for 30 minutes every day.

HTC Vive: No longer seeing virtual hands

1. Verify that the controllers are turned on and charged. Below are the various states that the controllers can be in when turned on. You want to make sure that the LED indicator is "Green" while using Vivid Vision with the Vive hand controllers. Green: Your HTC Vive controller is ready for use. Blue: Your HTC Vive controller is currently in pairing mode and searching for a headset. Blinking blue: This indicates the controller is in 'Pairing mode'. This is used to pair to a headset and can b...

I can't see the virtual hand on my HTC Vibe.

1. Please check if the controller is turned on and charging. Please refer to the following if the controller is turned on. When using Vivid Vision, the LED indicator will be "green" Please check if it is.Green: Ready for use.Blue: Currently in pairing mode and searching for a headset.Flashing blue: Indicates the controller is in "pairing mode" and is used to pair with a headset. It is activated by pressing the "App" and "System" buttons at the same time.Flashing red: Controller battery is low...

Oculus Touch: Hands jump to different locations when I move my real hands

Verify both sensors are facing towards the play area. Verify that one or both the sensors views are not being blocked by any objects. It may also help to reboot your PC and then launch the Oculus application separately, go into the devices menu and check the status of the sensors and controllers.

Oculus Touch: Hands will not move when I move my real hands

Verify both sensors are facing towards the play area. Verify that one or both the sensors views are not being blocked by any objects.

Oculus Touch: One or both of the virtual hands are appearing/no longer appearing

1. Make sure that both sensors are plugged in and that the shiny side is facing the play area. 2. Replace one or both of the AA batteries located inside the handle of the Touch controllers.

One or both of the hands in the Oculus Touch controller's VR image may be visible or not.

Make sure both sensors are connected and that the shiny side is facing the play area.Alternatively, replace one or both of the AA batteries in the handle of the Touch controller.

When I move the Oculus Touch controller, my hands moves to a different location than where I moved it.

If the sensor is not facing the play area, please reorient the sensor. Also, make sure there is nothing blocking the sensor's view.Alternatively, you may be able to find the cause by restarting your PC, starting the Oculus app alone, and checking the sensor and controller status from the device menu.

When using the thumbstick on a gamepad, the object you are controlling appears to move with a delay.

The sensitivity of the "gamepad" may be set low. Open the patient's account on the interface and set "Gamepad Sensitivity" from the options to increase input sensitivity. Click Run to update the new settings.