Ken Nichols
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Activity overview
Latest activity by Ken Nichols-
Ken Nichols created an article,
I don't see my profile after authorizing my headset
If after authorizing your device via the "Authorize Device" email you are prompted to enter your 5-digit activation code, try the following:1. Confirm your headset is connected to your WiFi networ...
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Ken Nichols created an article,
Why do I receive a "Thread priority security exception error" when launching Vivid Vision Home?
This error message appears when the same Oculus account is signed into multiple active devices simultaneously.Error message:""Thread priority security exception. Make sure the APK is signed.""Solut...
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Ken Nichols created an article,
HTC Vive: Virtual hands are not appearing
If you cannot see virtual hands in Vivid Vision while using HTC Vive controllers, follow these troubleshooting steps:Step 1: Check controller statusVerify that the controllers are turned on and cha...
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Ken Nichols created an article,
The computer will not power on
1. Verify that both ends of the power cable or securely connected to both the wall socket / power strip and the back of the system. 2. If there is a power switch on the back of the system make sure...
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Ken Nichols created an article,
Pico Goblin Quick Start Guide
You can download a version of the Pico Goblin Quick Start Guide in PDF format here. Instructions for installing Vivid Vision Home on the Pico Goblin can be found here.
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Ken Nichols created an article,
How do I transfer a Pico Goblin device to another patient?
To remove all saved patient data from the device, perform a factory reset:Press and hold the power button for more than 10 secondsThe device will reset and erase all dataNote: This will permanently...
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Ken Nichols created an article,
Setting up Vivid Vision Home on the Pico Goblin
Before you begin, you'll need to create a Vivid Vision Home accountYou can also download a PDF version of the Pico Goblin Quick Start Guide.Installation Steps Insert 2 AAA batteries into the contro...
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Ken Nichols created an article,
Pico Goblin: Taking a screenshot
To take a screenshot on the Pico Goblin:Press and hold the Power button and Volume Down button simultaneously for 2 seconds.Finding your screenshots:When connected to a PC: Navigate to the Pictures...
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Ken Nichols created an article,
How long should patients play the games?
Start with shorter sessions to allow the patient to become familiar with the game. Gradually increase session length following this recommended progression:Anti-suppression games: 15-20 minutesBubb...
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Ken Nichols created an article,
Is there a recommended treatment protocol I should follow?
Yes, we have recommended protocols available. Please submit a support ticket to connect with our clinical team, who can provide detailed protocol resources