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Ken Nichols

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Latest activity by Ken Nichols
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    Ken Nichols created an article,

    I press the "Launch Vivid Vision Home" button and nothing happens.

    To fix this issue follow the steps below. 1. Insert your phone into the Gear VR headset. 2. Put on your headset and follow the on screen setup prompts. 3 Launch Vivid Vision Home as normal. If your...

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    Ken Nichols created an article,

    Multiple script error notification keep appearing

    If you receive multiple script errors while using the clinical system try the following steps below. 1. Open IE (Internet Explorer) by right clicking on the windows icon (lower-left) corner of the ...

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    Ken Nichols created an article,

    Error: User status error

    This error is generated when attempting to log into the Pico store with your Vivid Vision Home account credentials. Make sure to select the Vivid Vision Home  icon then log in with your Home userna...

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    Ken Nichols created an article,

    Error: Oops, you tapped the wrong icon

    If you receive the error message "Oops, you tapped the wrong icon" when attempting to launch Vivid Vision Home simply hold down the power button for about 5 seconds to reboot the device.

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    Ken Nichols created an article,

    HTC Vive: No longer seeing virtual hands

    1. Verify that the controllers are turned on and charged. Below are the various states that the controllers can be in when turned on. You want to make sure that the LED indicator is "Green" while u...

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    Ken Nichols created an article,

    HTC Vive: No longer seeing virtual hands

    1. Verify that the controllers are turned on and charged. Below are the various states that the controllers can be in when turned on. You want to make sure that the LED indicator is "Green" while u...

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    Ken Nichols created an article,

    The computer will not power on

    1. Verify that both ends of the power cable or securely connected to both the wall socket / power strip and the back of the system. 2. If there is a power switch on the back of the system make sure...

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    Ken Nichols created an article,

    Pico Goblin Quick Start Guide

    You can download a version of the Pico Goblin Quick Start Guide in PDF format here.  Instructions for installing Vivid Vision Home on the Pico Goblin can be found here.  

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    Ken Nichols created an article,

    Transfer Pico Goblin to another patient

    To remove all saved data from the device you will need to perform a factory reset by pressing and holding power button for more than 10 seconds.

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    Ken Nichols created an article,

    Perform factory reset

    To perform a factory reset press and hold power button for more than 10 seconds.