HTC Vive: Virtual hands are not appearing

If you cannot see virtual hands in Vivid Vision while using HTC Vive controllers, follow these troubleshooting steps:

Step 1: Check controller status

Verify that the controllers are turned on and charged. The LED indicator should be green when using Vivid Vision.

Controller LED status indicators:

• Green: Controller is ready for use
• Blue: Controller is in pairing mode and searching for a headset
• Blinking blue: Controller is in pairing mode (activated by pressing the App and System buttons simultaneously)
• Blinking red: Low battery
• Orange: Charging (changes to white when fully charged)
• Off: Controller is not powered on

Step 2: Verify tracking in SteamVR

Open the SteamVR dashboard and confirm that the controllers show a green icon, indicating they are on and tracked. A grey icon means the controller is either off, not in view of the base stations, or in pairing mode. Check the LED indicator to confirm the controller status.

Step 3: Update Steam client

If SteamVR shows the controllers are tracked and you can see them in the headset, but they disappear after launching Vivid Vision, update your Steam client:

1. Launch Steam
2. Click Check for Steam Client Update...
3. Steam will automatically identify and apply any available updates

Step 4: Contact support

If the issue persists after updating Steam, please contact support at:

• Phone: [phone] (US)
• Support request: Submit a ticket