I don't see my profile after authorizing my headset

If after authorizing your device via the "Authorize Device" email you are prompted to enter your 5-digit activation code, try the following:

1.  Confirm your headset is connected to your WiFi network by putting on your headset and opening WiFi settings and confirm that your WiFi network appears and shows that it is connected.
2. Confirm the headset can connect to the internet by opening the built-in web browser  and enter www.seevividly.com.
3. If you were able to successfully access our website you can open Vivid Vision Home then enter your 5 digit activation code. Make sure to select the Enter key on the lower-right side of the virtual keyboard. You should now see your profile name and can press "Play" to start your games and activities.