• I keep moving outside the play area while in VR. What should I do? plus-icon minus-icon
    The grid wall you see is a safety feature called the Guardian System. It appears when you approach the edge of your designated safe area. This typically happens if your play area is too small or you're moving too close to the boundary set during initial setup.For Oculus Rift (CV1)Check and update your system: Ensure your Oculus software is up to date. Verify both sensors are positioned correctly: The reflective side of each sensor should face toward the play area. If sensors have been moved, ...
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  • Oculus Rift: Grid keeps appearing even though I am in the center of my play space. plus-icon minus-icon
    The grid wall that you see appearing is a safety measure called Guardian system that will let the person in VR know that they are approaching the edge of the safe area.This can occur if the play area is too small and you are getting too close to the boundary that had been drawn out during initial setup. If that is not the case, you can try the following troubleshooting steps below to see if that solves the issue:The Oculus software needs to be updated One or both the sensors are facing the wr...
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  • Oculus Rift: Objects appear off center, in the wrong location, or behind me. plus-icon minus-icon
    The grid wall that you see appearing is a safety measure called Guardian system that will let the person in VR know that they are approaching the edge of the safe area.This can occur if the play area is too small and you are getting too close to the boundary that had been drawn out during initial setup. If that is not the case, you can try the following troubleshooting steps below to see if that solves the issue:The Oculus software needs to be updated One or both the sensors are facing the wr...
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  • Rift status shows "HDMI disconnected' / Amber light appears on headset plus-icon minus-icon
    The amber light can appear on the headset for variety of reasons most of which is due to a display related issue. Below are troubleshooting steps that you can take to determine the root cause of the issue.Verify that the cable is connected to the add-on graphics card.Check to make sure that the HDMI connection on the this is usually located on the back of the computer. This add-on card is separate from the main connection panel where the mouse/keyboard.Verify that the end of the combo cable t...
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