• I am outside the normal play area while in VR. plus-icon minus-icon
    The grid wall is a safety measure called the Guardian System that will let the person in VR know that they are approaching the edge of the safe area. This can occur if the play area is too small or you are getting too close to the boundary that had been drawn during initial setup.  Please follow the following steps. The Oculus software needs to be updated. One or both sensors are facing the wrong way or have been moved/re-positioned after initial setup. Make sure that the reflective side of...
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  • Grid keeps appearing even though I am in the center of my play space. plus-icon minus-icon
    The grid wall that you see appearing is a safety measure called Guardian system that will let the person in VR know that they are approaching the edge of the safe area. This can occur if the play area is too small and you are getting too close to the boundary that had been drawn out during initial setup. If that is not the case, you can try the following troubleshooting steps below to see if that solves the issue: The Oculus software needs to be updated One or both the sensors are facing the...
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  • Objects appear off center, in the wrong location, or behind me. plus-icon minus-icon
    The grid wall that you see appearing is a safety measure called Guardian system that will let the person in VR know that they are approaching the edge of the safe area. This can occur if the play area is too small and you are getting too close to the boundary that had been drawn out during initial setup. If that is not the case, you can try the following troubleshooting steps below to see if that solves the issue: The Oculus software needs to be updated One or both the sensors are facing the...
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  • Rift status shows "HDMI disconnected' / Amber light on headset plus-icon minus-icon
    The amber light can appear on the headset for variety of reasons most of which is due to a display related issue. Below are troubleshooting steps that you can take to determine the root cause of the issue. Verify that the cable is connected to the add-on graphics card. Check to make sure that the HDMI connection on the this is usually located on the back of the computer. This add-on card is separate from the main connection panel where the mouse/keyboard. Verify that the end of the combo c...
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