Tuan Tran
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Activity overview
Latest activity by Tuan Tran-
Tuan Tran created an article,
I am having problems using the controllers in games like Pepper Picker and Bubbles.
Tilt the controller in and out to make the hands reach out and back. Then pull the trigger to close the hands and grab the pepper. Move the pepper over the basket and release trigger to drop the ...
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Tuan Tran created an article,
How do I contact you?
If you have a general question about Vivid Vision, you can reach out to us by visiting our contact page. If you have a support issue, you can call us in support at 1.877.877.0310 or request a ticket.
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Tuan Tran created an article,
If I move to a different area, can I transfer my Home Training Plan?
If it is through the same clinic system, it will share the same database. If it is a different clinic, we will need permission from both clinics to do that. Both of these clinics require Vivid Vis...
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Tuan Tran created an article,
Can I get this for free?
Vivid Vision Home may only be used under the supervision of a trained eye care professional. Pricing is determined and managed by your eye care professional.
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Tuan Tran created an article,
How much is Vivid Vision Home?
The price to use Vivid Vision Home will vary based on your provider's fee. Please see your dispensing provider for price details. You can find a list of providers by visiting our website.
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Tuan Tran created an article,
Can I see what my child is seeing?
If Vivid Vision Home is being used on a desktop setup, the contents of what is being viewed on the headset is automatically mirrored on the desktop screen. For mobile headsets, using the casting ...
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Tuan Tran created an article,
Can I choose what games to play?
The games and settings are controlled by your eye care provider.
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Tuan Tran created an article,
Is there a user manual?
Yes. Your eye care provider will provide you with the user manual when your Vivid Vision Home account is activated. You can also view and/or download the complete manual by clicking here , logging...
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Tuan Tran created an article,
Can my friends or family play Vivid Vision under my account?
No. Vivid Vision is designed as binocular vision training software to be used by one patient. Your results are tracked by your eye care provider and customized for you.
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Tuan Tran created an article,
What if I have questions about my vision training?
Only a trained eye care professional can answer questions about your health and your vision training using Vivid Vision Home. Please direct these questions to your Vivid Vision provider.