Ken Nichols
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Can I remove the headphones on the headset?
Yes. A tool supplied with the Oculus Rift or small flat screwdriver may be use to unscrew the headphones from the headset. After removing, check the volume settings in the Vivid Vision launcher for...
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Can I replace the faceplate covers on the headset?
Yes. Replacement covers may be purchased at vrcover.com There are a variety of replacement plates to purchase. For the DPVR E4 headset, a replacement faceplate can be purchased here Note: Make sure...
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How do I clean the lens in the headset?
Use a dry lens cloth to gently clean the lens in the headset. Do not use liquid or spray cleansers.
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My headset is not staying on properly
A patient's young age or a small head size may inhibit an overall proper fit. Suggestions to properly fit/secure the headset:Make sure all velcro strips are tight and secure.Soft foam may be used i...
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Oculus Touch: Hands jump to different locations when I move my real hands
If your Oculus Touch controllers are jumping or teleporting to different locations, try these solutions:Verify both sensors are facing toward the play areaCheck that objects are not blocking either...
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Oculus Touch: Hands will not move when I move my real hands
If your virtual hands aren't responding to your Oculus Touch controllers, try these steps:Verify both sensors are facing toward the play areaCheck that objects aren't blocking the sensors' view of ...
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Oculus Touch: One or both of the virtual hands are appearing/no longer appearing
Make sure that both sensors are plugged in and that the shiny side is facing the play area.Replace one or both of the AA batteries located inside the handle of the Touch controllers.
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Gamepad: Objects appear to move slow when using the analog thumb stick.
The gamepad sensitivity may be set too low. To adjust it:In the Launcher, move the Gamepad Sensitivity slider to the right to increase sensitivitySelect Apply to save your changes
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Games, Activities or Tests do not respond to input from the Gamepad
Check if the LED indicator around the menu button (circular button) is lit: If the LED is on, restart your computer If the LED is off, proceed to step 2 Verify the gamepad cable connection: Unpl...