Controller – Vivid Vision

The virtual hands of Oculus Touch controllers are disappearing or do not appear in my VR display.

①The sensors are not being recognized. Please check if your actual hands are within the play area and make sure that the glossy side of the sensors is facing the play area. Also, make sure there are no obstructions blocking the sensor area. ②Error in the Oculus app. Please restart your PC, launch Oculus app independently, and then check the status of the sensors and controllers from the device menu. This may help identify the cause. ③Out of battery. Please replace one or both of the AA ba...

When I move the Oculus Touch controllers, the virtual hands move to a different location than where I moved them.

①The sensors are not being recognized. Please check if your actual hands are within the play area and make sure that the glossy side of the sensors is facing the play area. Also, make sure there are no obstructions blocking the sensor area. ②Error in the Oculus app. Please restart your PC, launch Oculus app independently, and then check the status of the sensors and controllers from the device menu. This may help identify the cause.

I cannot see the virtual hands of the HTC Vive.

①Low battery or pairing error. Please check if the controller is ON and charged. If the controller is ON, refer to the following LED indicators when using Vivid Vision:- Green: Ready for use.- Blue: Currently in pairing mode, searching for the headset.- Blue flashing: Indicates the controller is in "Pairing Mode" and is used to pair with the headset. Pressing the "App" and "System" buttons will activate it simultaneously.- Red flashing: Indicates low battery.- Orange: The controller is curren...

In all games, activities, and tests, there is no response to input from the gamepad.

①Gamepad is not connected to the PC. Please verify that the connection is secure and check if the controller's LED is illuminated. ②USB device not recognized. If your controller is ON, you might need to restart the computer. If the LED is not lite, make sure that the gamepad's cable is correctly connected to the computer's USB port. Try unplugging and reconnecting the cable.

When using the thumbstick on the gamepad, the object being manipulated appears to move with a delay.

The sensitivity of the gamepad may be set too low. Open the patient's account on the interface, go to options, set "Gamepad Sensitivity," and increase the input sensitivity. Click "Apply" to update the settings.

Moving the Oculus Touch controllers does not move the virtual hands in my VR display.

①The sensors are not being recognized. Please check if your actual hands are within the play area and make sure that the glossy side of the sensors is facing the play area. Also, make sure there are no obstructions blocking the sensor area. ②Error in the Oculus app. Please restart your PC, launch Oculus app independently, and then check the status of the sensors and controllers from the device menu. This may help identify the cause.