Ken Nichols
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I don't see my profile after authorizing my headset
If after authorizing your device via the "Authorize Device" email you are prompted to enter your 5-digit activation code, try the following:1. Confirm your headset is connected to your WiFi networ...
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Why do I receive a "Thread priority security exception error" when launching Vivid Vision Home?
This error message appears when the same Oculus account is signed into multiple active devices simultaneously.Error message:""Thread priority security exception. Make sure the APK is signed.""Solut...
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HTC Vive: Virtual hands are not appearing
If you cannot see virtual hands in Vivid Vision while using HTC Vive controllers, follow these troubleshooting steps:Step 1: Check controller statusVerify that the controllers are turned on and cha...
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The computer will not power on
1. Verify that both ends of the power cable or securely connected to both the wall socket / power strip and the back of the system. 2. If there is a power switch on the back of the system make sure...
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Pico Goblin Quick Start Guide
You can download a version of the Pico Goblin Quick Start Guide in PDF format here. Instructions for installing Vivid Vision Home on the Pico Goblin can be found here.
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How do I transfer a Pico Goblin device to another patient?
To remove all saved patient data from the device, perform a factory reset:Press and hold the power button for more than 10 secondsThe device will reset and erase all dataNote: This will permanently...
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Setting up Vivid Vision Home on the Pico Goblin
Before you begin, you'll need to create a Vivid Vision Home accountYou can also download a PDF version of the Pico Goblin Quick Start Guide.Installation Steps Insert 2 AAA batteries into the contro...
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Pico Goblin: Taking a screenshot
To take a screenshot on the Pico Goblin:Press and hold the Power button and Volume Down button simultaneously for 2 seconds.Finding your screenshots:When connected to a PC: Navigate to the Pictures...
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How long should patients play the games?
Start with shorter sessions to allow the patient to become familiar with the game. Gradually increase session length following this recommended progression:Anti-suppression games: 15-20 minutesBubb...
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Is there a recommended treatment protocol I should follow?
Yes, we have recommended protocols available. Please submit a support ticket to connect with our clinical team, who can provide detailed protocol resources